For improvement to be fully effective it is almost always necessary to provide some degree of skill or knowledge transfer to release the creative brainpower of the organisations staff.

PQM has extensive experience in design and delivery of bespoke training events for a wide range of clients. These vary from straightforward awareness and briefing events through to intensive practitioner skill courses of longer duration.

Please contact us for more details or to discuss your specific improvement needs.


If you are looking for flexible options to your training requirements PQM offers a range of training courses covering:

  • Quality Management
  • Environmental Management
  • Occupational Health & Safety Management System
  • LEAN
  • Excellence Through People
  • Performance Management
  • Continuous Improvement

PQM in-company training customises its training programme to meet your organisations requirements. Our in-company training is designed to meet the specific needs of your industry sector. PQM work with your organisation to structure your training requirements based on identified needs.


  • PQM can customise programmes specifically to meet your organisations needs and reflect your unique processes and policies
  • Training Programmes can be delivered in a format that suits your organisation
  • The times and delivery of training programmes is based around your schedule
  • Our trainers share their first hand industry experience with your people
  • In-house means no travel time for delegates providing time/cost savings

Course: LEAN Manufacturing Tools

Course: LEAN Manufacturing Tools

Duration: 4 Days Contact Time

Venue: In-House

Objectives and Benefits:

The objectives of this programme are designed to provide delegates with a detailed knowledge of the key tools involved in introducing LEAN Manufacturing.

The workshop will provide participants with the knowledge and skill to:

  • Enable the introduction of LEAN improvement activities in their area of responsibility.
  • Participate in the implementation of LEAN principles Company-Wide.


  • Decreased cycle time
  • Less inventory
  • Increased productivity
  • Increased capital equipment utilisation.

Participants: The Programme is aimed at company personnel in Materials, Quality, Engineering and Production. Each participant will be required to identify a LEAN Improvement Project.

Course Agenda:

Day 1

Unit 1 – Lean Thinking

  • History of Lean Manufacturing
  • Differences between Lean Manufacturing and Mass Production
  • The 5 Lean Principles
  • Understanding Value (in the eyes of the customer)
  • Recognizing the 7 wastes

Unit 2 – Takt Time and Standard Work

  • The benefits of a Standard Work System
  • The elements of Standard Work
  • Conducting Process Observation to determine element cycle times
  • Configuring Standard Work for minimum use of labour, materials and equipment
  • Documenting results on a Standard Work Chart

Day 2

Unit 3 – Lean Material Systems and Kanban

  • The benefits of a Kanban system
  • Selecting an appropriate Kanban system
  • Setting up a Kanban systems (calculating the number of cards required)
  • The benefits of a Timed Delivery route

Unit 4 – Improvement Cycles

  • Understanding the Plan-Do-Check-Act (PDCA) improvement cycle
  • Selecting appropriate improvement tools
  • Distinguishing between Root causes, Direct causes and Contributory causes
  • Identifying appropriate Corrective and Preventive actions
  • Construct a problem definition and SMART objectives
  • Differences between Incremental and Breakthrough Improvement

Unit 5 – Value Stream Mapping

  • The benefits of Value Stream Mapping
  • The four stages of Value Stream Mapping
  • Selecting appropriate products/product families
  • Creating the Current State Value Stream Map
  • Assessing the Current State Value Stream Map
  • Developing the Future State Value Stream Map
  • Creating an action plan to achieve the desired improvements

Day 3

Unit 6 – Lean Foundations

  • The benefits of Workplace Organisation
  • Implementing 5S Workplace Organisation
  • Implementing appropriate Visual Control Systems
  • The benefits of Total Productive Maintenance (TPM)
  • Understanding the elements of the Overall Equipment Effectiveness (OEE) metric
  • Implementing a basic Total Productive Maintenance (TPM) system to improve Overall Equipment Effectiveness (OEE)

Unit 7 – Quick Changeovers (The SMED System)

  • The benefits of a Single Minute Exchange of Die (SMED) System
  • The four stages of SMED
  • Implementing SMED to reduce Changeover time

Unit 8 – Kaizen Events

  • The benefits of a Kaizen Events
  • Appropriate situations for a Kaizen Event
  • Selecting appropriate team-members
  • Identifying Kaizen Event goals
  • Participating in a Kaizen Event

Unit 9 – Quality, Mistake-proofing and Line Layout

  • Understanding the interaction between quality and lean manufacturing
  • The principles of Mistake-proofing
  • Selecting appropriate mistake proofing devices
  • Selecting or devising an appropriate line layout to minimise waste

Day 4

  • Project presentations
  • Skills demonstrations

Course Fee: Fees supplied on request –

Course: Excellence Through People 1000:2017

Duration: The Programme is run over six months and is made up of 6 modules covering 4 Days training input

Venue: In-House

The Excellence Through People ETP 1000:2017 National Human Resource Management Scheme is a business improvement tool designed to further business performance through its people

Objectives of ETP Training:

At the end of the training period trainees from participating companies will be able to:

  • Demonstrate complete understanding of all sections of the ETP process.
  • Understand the gaps in the participating business’s policies, procedures and practices in relation to requirements of ETP Scheme.
  • Complete action plan outlining goals necessary for the company to achieve ETP certification.
  • Enable company complete mock audit and ETP application.

Benefits of implementing ETP:

  • Improves financial performance, increases profitability and helps businesses achieve their strategic mission
  • Assists businesses who are undergoing significant and rapid change particularly in the current recessionary times
  • Studies have shown that the adoption by organisations of ETP are more likely to achieve business goals and meet their strategic objectives
  • Excellence Through People embeds a strong change culture and provides a useful framework for businesses undergoing significant and rapid change
  • Using the ETP framework businesses believe that increased productivity can be achieved
  • Adoption of ETP helps raise employee skill levels
  • Provides a framework for continuous improvement and employee engagement
  • Improves staff retention and recruitment
  • Structured approach to improve the effectiveness of:
  1. Business Planning & Continuous Improvement
  2. Effectiveness Communication & People Engagement
  3. Leadership and People Management
  4. Learning & Development
  5. HR Systems & Employee Wellbeing

Participants: Senior Management / Managers responsible for Implementation of Human Resource Management System and Continuous Improvement Programme

Course Agenda:

Module No. Module Title Duration (six months)
1 Overview of Excellence Through People 1000:2017 ½ Day
2 Business Planning and Continuous Improvement / Effective Communication and People Management 1 Day
3 Leadership and People Engagement ½ Day
4 Learning and Development ½ Day
5 HR Systems and Employee Wellbeing ½ Day
6 Mock Assessment / Excellence Through People 1 Day

Course Fee: Fees supplied on request –

Course: Performance Management

Duration: 1 Day

Venue: In-House

Objectives and Benefits:

The most potent factor in achieving our overall objective is the development and maintenance of an open relationship between you and your employees. There is, nevertheless, a need to summarise this in a formal way, by ensuring that you discuss with your employees their job performance, in terms of:

  • What are the most important parts of their job?
  • Which parts of the job they have done well and why?
  • What can be done to build on their strengths?
  • What they have not done so well and why?
  • What action can be taken to overcome these shortcomings?
  • Achievement or non-achievement of their current objectives/targets.
  • Agreement on their future objectives/targets.
  • Define an action plan for the achievement of objectives/targets.

If appraisals are to be effective, staff must see the process attempting to meet their needs as well as the Organisations; otherwise the system will not work.

Benefits for the individual:

  • Gaining a better understanding of their role
  • Understanding more clearly how and where they fit in within the wider picture
  • A better understanding of how performance is assessed and monitored
  • Getting an insight into how their performance is perceived
  • Improving understanding of their strengths and weaknesses and developmental needs
  • Identifying ways in which they can improve performance
  • Providing an opportunity to discuss and clarify developmental and training needs
  • Understanding and agreeing their objectives for the next year.
  • An opportunity to discuss career direction and prospects.

Benefits to the line manager/supervisor/team leader:

  • Opportunities to hear and exchange views and opinions away from the normal pressure of work
  • An opportunity to identify any potential difficulties or weaknesses
  • An improved understanding of the resources available
  • An opportunity to plan for and set objectives for the next period
  • An opportunity to think about and clarify their own role
  • An opportunity to plan for achieving improved performance
  • An opportunity to plan for further delegation and coaching
  • An opportunity to motivate members of the team.

Benefits to the organisation:

  • A structured means of identifying and assessing potential
  • Up-to-date information regarding the expectations and aspirations of employees
  • Information on which to base decisions about promotions and motivation
  • An opportunity to review succession planning
  • Information about training needs which can act as a basis for developing training plans
  • Updating of employee records (achievements, new competencies etc)
  • Career counselling
  • Communication of information.

Participants: The course is specifically designed for team leaders and managers who are directly responsible for the formal appraisal and on-going performance management of staff.

Course Agenda:

  • Performance Management System:
  • Performance Management System introduction.
  • Benefits of an effective Performance Management System.
  • Requirements for establishing Performance Management System.
  • Alignment of individual SMART objectives with organisational objectives.
  • Appraisal:
  • Guidelines for manager/employee appraisal interview.
  • Communication skills.
  • Handling conflict.
  • Training development including self development coaching and meeting mentoring needs.
  • Appraisal interview practice.
  • Documenting and follow-up of appraisal.

Course Fee: Fees supplied on request –

Course: ISO 9001

Course: ISO 9001: 2015 Understanding

Duration: 1-Day Course

Venue: In-House

Objectives and Benefits:

This important course is an ideal introduction to the broad topic area of quality management system standards and certification. It is particularly valuable for those exploring the benefits and implications of ISO 9001: 2015 for their organisation and it is an appropriate introduction prior to attending specialist quality management system training courses.

More and more purchasers in both the public and private sectors are giving preference to suppliers whose quality management systems conform to ISO 9001: 2015 and those who wish to assess their own competitive position will also find the course invaluable.

Participants will receive a detailed understanding of:

  • The structure and function of the ISO 9000 family of standard.
  • The relevance of quality standards to industry in general and the potential competitive benefits to their own organisation in particular.
  • The Power Quality Management Limited route leading to ISO 9001 certification.

Participants: Senior Management /Quality Manager

Course Agenda:

The course delivers substantial information over a broad range of topics including:

  • Outline the suitability of Quality Management Systems for the organisations of today.
  • Linkages of ISO 9001: 2015 to eight quality management principles – business benefits.
  • Structure of ISO 9001: 2015 and its relationship to other management systems.
  • The role of documentation in the quality management system.
  • Certification process.

Course Fee: Fees supplied on request –

Course: ISO 9001: 2015 Management Brief

Duration: Half-Day Course

Venue: In-House

Objectives and Benefits:

This dynamic fast paced half-day seminar for management delivers a broad perspective of essential information on ISO 9001: 2015 and its associated benefits.

Participants will primarily be management seeking to understand the role of ISO 9001:2015 in a quality improvement plan and those requiring decision-making information for a strategic approach to ISO 9001:2015 certification.

The course will enable participants to:

  • Understand broadly the ISO 9001:2015 family of quality management system standards, why they exist and where they are going
  • Assess the long-term benefits and implications of implementing an ISO 9001:2015 quality management system within their organisation
  • Appreciate the benefits of a consistent approach to quality training
  • Address with confidence strategic decisions on the approach of their organisation to ISO 9001: 2015certification
  • Formulate a follow-up action plan.

Participants: Senior Management

Course Agenda:

A programme of informative presentations features interactive sessions and delivers a broad overview including:

  • A brief history of ISO 9001:2015
  • The ISO 9000 family
  • Reasons for world-wide growth in ISO 9001
  • The cost of quality
  • Benefits of a structured quality management system and linkages to business objectives
  • The key content of ISO 9001:2015
  • Linkages of ISO 9001:2015 to eight quality management principles – business benefits
  • The Power Quality Management route to continuous quality improvement.

Course Fee: Fees supplied on request –

Course: ISO 9001: 2015 Implementation

Duration: 2-Day Course

Venue: In-House

Objectives and Benefits:

This course is structured once the decision is made to achieve ISO 9001:2015 registration and addresses the needs of managers and supervisors responsible for, or involved in, implementing an ISO 9001:2015 based documented quality management system within their organisations.

Executive and senior management intending to introduce a strategy for total quality management will also find the depth of information and broad overview contained in the course invaluable for monitoring and managing the implementation process.

Participants: Senior Management / Managers / staff responsible for the implementation of ISO 9001: 2015

Course Agenda:

The course agenda incorporates practical exercises, case studies and additional support literature. These take you through the implementation of a practical, knowledge-based quality system in a manufacturing or service-related environment. Major topics covered include:

  • How to interpret ISO 9001:2015 with relevance to your own business and the objectives of the organisation
  • Project management route to successful implementation of ISO 9001:2015
  • Preparation of staff for the tasks ahead
  • Avoiding common pitfalls
  • Assessment processes
  • Post assessment – continual improvement.

Course Fee: Fees supplied on request –

Course: ISO 9001: 2015 Documentation

Duration: 1-Day Course

Venue: In-House

Objectives and Benefits:

Accurate and relevant documentation is essential to an effective quality management system. Properly documented policies and procedures clarify tasks and constitute a credible reference source for management and staff. It is essential for all involved in creation or development of quality systems to be aware of the necessary documentation principles and structures.

The course will provide delegates with the tools to enable them to prepare and maintain documentation which is of real and lasting value to their business and satisfies the requirements of ISO 9001:2015.

Participants: Senior Management, Managers and staff responsible for system documentation.

Course Agenda:

A highly practical, fast paced agenda covers topics including:

  • The need for quality management system documentation
  • Planning the documentation/documentation control
  • Use of computerised documentation control systems
  • Effective presentation of written information
  • Writing work instructions, policy statements, procedures and flowcharting
  • Maintaining the quality management system.

Course Fee: Fees supplied on request –

Course: ISO 9000: 2015 Internal Auditing

Duration: 2-Day Course

Venue: In-House

Objectives and Benefits:

This intensive course, based on ISO 19011 System Auditing, is tailored to the training requirements of those nominated for auditing responsibilities, and who are already familiar with ISO 9001:2015 requirements. Delegates will acquire the auditing skills necessary for monitoring and maintaining the standards of quality management systems within their organisation.

This course teaches the essential knowledge and skills required by nominated company personnel to perform the internal auditing function. It is equally of value to managers who need the skills to assess the suitability of standard operating procedures and systems already in place in their organisations.

Participants will achieve, in theory and practice, a comprehensive understanding of:

  • Auditing techniques compatible with ISO 9001
  • How to plan, perform and report on an audit
  • How to take corrective action.

Participants: Staff responsible for completing Internal Quality Management System Audits

Course Agenda:

The course assumes delegates possess a working knowledge of the structure and requirements of ISO 9001:2008. The main agenda therefore focuses on a series of workshops, presentations and role plays which give you hands-on experience through each stage of an audit.

Major topics covered include:

  • Business and quality
  • Structure and elements of ISO 9001: 2015 as it relates to auditing
  • Quality Management System Auditing:
    • Quality Auditing:
      • Audit Definitions
      • Audit Objectives
      • Roles and Responsibilities
    • Types of Audits
    • Audit Scheduling and Planning
    • Auditing Skills
  • Auditing:
    • Initiating the Audit
    • Preparing the Audit
    • Executing the Audit:
      • Opening Meeting
      • Collecting Evidence
      • Audit Observations
      • Closing Meeting with Auditee
    • Audit Documents
    • Audit Process Summary
    • The Auditor
    • Difficulties of Audits
    • The Guide
    • Audit Checklists
    • Communications
    • Auditing for Effectiveness.

Course Fee: Fees supplied on request –

Course: ISO 9001: 2015 for Small Businesses

The Quality System for Small Businesses – Training Programme is:

  • Economical
  • Efficient
  • Effective

System documentation will reflect only realistic needs. The programme will be delivered in plain English and with the minimum of disruption to your normal work patterns.

Duration: 10-Day Course

Number of on-site training days per company = 7 x ½ days = 3.5days

Number of pre assessment training days in-company = 1.5 x 1day = 1.5days

Number of group training sessions per company = 8 x ½ days = 4days

Group training session internal auditor training = 1 x 1 day = 1day

Venue: It is proposed to deliver the programme within easy travelling distance of your business through partnerships with local bodies.

Objectives and Benefits:

Overall objectives are to instruct, advice and support participants in developing and implementing their quality management system to meet the requirements of I.S. EN ISO: 9001:2015.

Taking part in the programme will provide you with the following skills and support:

  • A full working knowledge of I.S. EN ISO: 9001:2015
  • The ability to develop your own quality manual
  • Project planning skills for quality systems development
  • Experience in conducting management review meetings
  • The ability to identify and develop your own quality policies and procedures
  • Training to carry out your own internal quality audits
  • Preparation of your quality system for assessment by a third party certification body
  • On-site support by our expert tutors.

Participants: Management staff responsible for the development/implementation of Quality Management System
Course Fee: Fees supplied on request –

Course: Environmental Management System Awareness

Course: Environmental Management System Awareness

Duration: 1 Day

Venue: In-house

Objectives and Benefits:

An Environmental Management System (EMS) provides a practical framework for your organisation to manage potential and existing environmental risks.

This programme will enable you to understand the basics of ISO 14001: 2015 Environmental Management System (EMS) with this 1 day training course. This programme is designed and delivered to give an overview of environmental management.

The specific learning objectives are:

  • Understanding the requirements of ISO 14001 and their application.
  • Understand the requirements of EMAS (ECO – Management and Audit Scheme).
  • Be able to establish a clear Environmental Management System framework.
  • Benchmark your business against EMS Best Practice.


Certifying your company’s environmental management system to ISO 14001.

Certifying your company’s environmental management system to ISO 14001 means that a third party, such as PQM, has assessed that it meets the requirements set out in the standard.

Certification to ISO 14001 allows you to:

  • Demonstrate a commitment to achieving legal and regulatory compliance to regulators and government
  • Demonstrate your environmental commitment to stakeholders
  • Demonstrate an innovative and forward thinking approach to customers and prospective employees
  • Increase your access to new customers and business partners
  • Better manage your environmental risks, now and in the future
  • Potentially reduce public liability insurance costs
  • Enhance your reputation.

For particular industries, pressure is now being exerted by many large organisations, such as original equipment manufacturers (OEMs) who expect their suppliers to adopt environmentally-friendly practices and may mandate ISO 14001 certification as a licence to operate.

Participants: Senior Manager who needs an appreciation and understanding of the requirements of an Environmental Management System.

Course Agenda:

The course delivers substantial information over a broad range of topics:

  • Outline the suitability of Environmental Management Systems for the Organisation of today.
  • Structure of ISO 14001 Environmental Management System:
    • Environmental Policy
    • Elements of Environmental Management System ISO 14001: 2015
    • Environmental Aspects
    • Development of Objectives and Targets.

Course Fee: Fees supplied on request –

Course: Continuous Improvement Introduction

Course: Continuous Improvement Introduction

Duration: 1 Day

Venue: In-House

Objectives and Benefits:

The objectives of the training will provide participants with an overview of Continuous Improvement concepts, tools and techniques to enable them to unleash the full potential of their organisations, thereby propelling customer and shareholder satisfaction to new heights. The course will also present the essential elements necessary to deploy a successful Continuous Improvement programme within their organisations.

The programme aims to provide an overview of:

  • Key Concepts of Continuous Improvement
  • Continuous Improvement Tools and Techniques
  • The Roles, Responsibilities and Skill Set for Each Member of a Continuous Improvement Programme
  • Consideration of Continuous Improvement Deployment Critical Issues, Implementation Strategies, and Lessons Learned
  • The Key Ingredients for Continuous Improvement Implementation Success

Participants: Senior Management / Managers responsible for Implementation of Continuous Improvement Programme

Course Agenda:

  • Key Concepts of Continuous Improvement
  • Overview of Continuous Improvement Tools and Techniques
  • Lean Tools
  • Six Sigma Tools
  • Organisational Changes Required for Successful Continuous Improvement Implementation
  • Critical Issues and Implementation Strategies for Continuous Improvement Deployment
  • Continuous Improvement Project Phases
  • Aligning Project Selection with Strategic Objectives
  • Roles, Responsibilities and Skill Set for Each Member of a Successful Continuous Improvement Programme
  • Key Steps to Getting Started
  • Key Success Factors

Course Fee: Fees supplied on request –

Course: Occupational Health & Safety Management Systems ISO 4500:2018

Course: Occupational Health & Safety Management Systems ISO 45001:2018

Details coming soon

Start typing and press Enter to search

Shopping Cart

No products in the basket.