Strategic Planning

“Man cannot discover new oceans unless he has the courage to lose sight of the shore.”
– Andre Gide

“Change will occur either by chance or design.”
– Peter Drucker


Strategic Planning is a process for identifying the future direction of an Organisation and how it can achieve its staged goals. Strategic Planning process links two dimensions of strategic development and execution into an ongoing integrated cycle designed to improve not only execution but the quality of strategy development process.

The Benefits:

  • The process of strategic Planning is to establish clear goals/objectives consistent with the organisation’s mission (purpose).
  • Help focus on important issues; ensuring resources are properly allocated to key priority areas which provide the best benefit.
  • Establishes a framework and a clearly defined direction for decision-making.
  • Increase the ability to deal with risks from external environment.
  • Improves decision-making process.
  • Aligning the total organisation, people, processes, resources with a clear compelling and desired future state.

How PQM Can Help?

Power Quality Management Limited can assist your organisations develop its strategy and implementation process. PQM can work with your organisation’s management team to:

  • Establish organisation’s Vision, Mission (Purpose), Core Values.
  • Facilitate the analysis of organisation’s strengths and weaknesses.
  • Target potential business areas and explore each market for emerging threats and opportunities.
  • Prepare plans with organisation’s personnel for successful implementation.
  • Ensuring the most effective use is made of organisation’s resources by focusing the resources on the key areas.
  • Establish performance monitoring.

Mission & Vision Statements

Vision – “The future belongs to those who see possibilities before they become obvious!”
– John Sculley Former CEO of Pepsi and Apple Computer


A Mission Statement states clearly what an organisation does, what its purpose is and answers the questions “What do we do”. There are a number of questions that can be asked when analysing and drafting a Mission Statement:

  • Does the Mission Statement describe an inspiring purpose?
  • Does the Statement describe the organisation’s responsibility to its stakeholders?
  • Does the Mission Statement define a business domain?
  • Does the Statement describe the strategic position in a way that identifies specific competitive advantage(s)?
  • Does the statement reflect the culture of the organisation?
  • Is the statement clear and easy to understand?

Vision Statements provide guidance regarding the future direction of an organisation. It answers the question “Where are we going?”. Vision statements have three important components:

  • Quantification of the highest level success indicator.
  • Defining the niche in which the organisation operates.
  • Timeline for execution.

The Benefits:


  • To communicate the direction of the organisation
  • To help make day-to-day operating decision.
  • To keep organisation focused.
  • To motivate employees.


  • Sets out an organisation’s aspiration for the future.
  • Vision is the “dream” of the future which is intended to inspire people by appealing to the heart.
  • Clarify core competencies of the business.
  • Organisation can more easily decide what it should NOT do.

How PQM Can Help?

Power Quality Management Limited can assist organisations develop its Mission and Vision Statements by:

  • Establishing with the organisation’s management a framework for decision-making.
  • Assisting in the development of performance standards.
  • Focusing management’s thinking on strategic issues.
  • Engaging with employees to work more productively by focusing on agreed goals.

Performance Measurement

“When you can measure what you are speaking about and express it in numbers, you know something about it.”
– Kelvin

“You cannot manage what you cannot measure.”
– Anon


Performance Measurement system provides a comprehensive view of how an organisation is performing. Historically organisations have always measured performance in some way through the financial performance.

The challenge for organisations today is how to match and align Performance Measures with:

  • Business Strategy
  • Structure and Corporate culture
  • The type and number of measures to use
  • The balance between the merits and cost of introducing measures
  • Deploying of results of measures and ensuring they are acted upon.


  • Performance Measurements provide a barometer of an organisations effectiveness and efficiencies
  • Linkages from overall business goals and performance down to operational realities
  • Improved accountability, visibility, and financial results in each link of the supply chain
  • Tracking and measurement of the savings provided by current and future projects
  • Ability to tie the impact of operational changes to the financial success of the business
  • A focus for the Strategy and Operational planning process on measurable financial results and customer service
  • An understanding of how performance in each area impacts the rest of the supply chain.

How PQM Can Help:

PQM Performance Measurement offering provides solutions to guide and measure the effectiveness of your organisation.

PQM helps its clients to develop metrics that drive the organisation towards its goals.

By measuring and communicating the progress towards goals the organisation develops a better understanding of which areas require increased focus in order to achieve goals.

PQM works with its clients to implement Performance Measurement solutions:

  • Management dashboards
  • Multi level Key Performance Indicators (KPI’s).

Process Improvement

“Learning from mistakes and constantly improving products is a key in all successful companies.”
– Bill Gates


Process Improvement

Process Improvement is a systematic approach to enable organisations improve its process to achieve improved results.

The Benefits:

Better process directly impacts on the organisations performance. Benefits of process improvement are immense as changes to core culture of the organisation enables the whole organisation to operate as a united effective efficient agile team with a common goal:

  • Focussed attention on delivering the needs of each and every customer in a chain of processes.
  • Continuous improvement through self analysis and employing benchmarking techniques.
  • Better process leads directly to more efficient business.
  • Process improvement leads to simplified processes by eliminating non value added activities, duplication is reduced, standardisation and automation leading to improved productivity.
  • Staff know what is expected of them. Their environment supports their work by improved organisation.
  • Monitoring ensures better control and ownership.

How PQM Can Help?

Power Quality Management Limited (PQM) has provided consultancy support to assist organisations develop in-house expertise to sustain process improvement process.

PQM has provided the following services to clients involved in process improvement:

  • Development of key process framework
  • Providing training in process improvement tools
  • Supporting organisations with process mapping.


“The most dangerous kind of waste is the waste we do not recognize.”
– Shigeo Shingo

“There is nothing so useless as doing efficiently that which should not be done at all.”
– Peter Drucker


LEAN is a strategy for remaining competitive through the endless pursuit of waste elimination and enables more to be produced with less equipment, less human resources, less time and space; which ensures customers receive what they want when they require it.

A LEAN organisation understands customer value and focuses its key process to:

  • Continuously increase its value
  • Eliminating waste along entire value steams instead of at isolated points
  • Creates process that requires less human effort
  • Less space
  • Less capital
  • Less time to make products and
  • Deliver services with less cost and few defects compared with traditional business systems.


The five-step thought process for guiding the implementation of lean techniques is easy to remember, but not always easy to achieve:

    1. Specify value from the standpoint of the end customer by product family.
    2. Identify all the steps in the value stream for each product family, eliminating whenever possible those steps that do not create value.
    3. Make the value-creating steps occur in sequence so the product will flow smoothly towards the customer.
    4. As flow is introduced, let customers pull value from the next upstream activity.
    5. As value is specified, value streams are identified, wasted steps are removed, and flow and pull are introduced; begin the process again and continue it until a state of perfection is reached in which perfect value is created with no waste.

The Benefits:

      • Identifies areas of waste in the organisation and eliminates it.
      • Mistake proofing process by reduction of defects.
      • Value Stream Mapping across multiple processes to provide information on the flow of materials and information with a view of improving process.
      • Reduction in change over and set up times.
      • Employee benefits by clearly defining individual roles and responsibilities reducing overlapping and unclear expectations.
      • Improvement in space utilisation and working environment.

How PQM Can Help?

Power Quality Management Limited (PQM) can assist organisations by using proven tools and techniques to quickly implement LEAN principles/methodologies into manufacturing and service organisations.

Excellence Through People (ETP)

“The Excellence Through People (ETP) Scheme 1000:2017 is a business improvement tool designed to further businesses performance through its people.”


Excellence Through People (ETP) 1000:2017 helps business’s improve by:

  • Putting the right Human Resource systems in place to maximise employee contribution
  • Aligning people practices with the goals of your business
  • Maximising the investment in Human Resource Management

There are two main objectives to the ETP Scheme:

  1. To act as a business improvement tool as well as being a driver for change and innovation.
  2. To promote employee learning, development and involvement in line with the business’s goals.

Excellence Through People (ETP) Scheme comprises of five (5) core sections.

The five (5) core sections of ETP Scheme are:

  1. Business Planning & Continuous Improvement
  2. Effective Communication & People Engagement
  3. Leadership & People Management
  4. Learning & Development
  5. HR Systems & Employee Wellbeing

The Benefits:

  • Improves financial performance, increases profitability and helps businesses achieve their strategic mission.
  • Assists businesses who are undergoing significant and rapid change particularly in the current recessionary times.
  • Studies have shown that the adoption by organisations of ETP are more likely to achieve business goals and meet their strategic objectives.
  • Excellence Through People embeds a strong change culture and provides a useful framework for businesses undergoing significant and rapid change.
  • Using the ETP framework businesses believe that increased productivity can be achieved.
  • Adoption of ETP helps raise employee skill levels.
  • Provides a framework for continuous improvement and employee engagement.
  • Improves staff retention and recruitment.
  • Structured approach to improve the effectiveness of:
    • Business Planning & Continuous Improvement
    • Effective Communication & People Engagement
    • Leadership and People Management
    • Learning and Development
    • HR Systems & Employee Wellbeing.

How PQM Can Help?

  • Power Quality Management Limited (PQM) has a proven track record of assisting organisations achieve Excellence Through People by:
    • Analysis of current position of organisation versus the Excellence Through People Scheme at each level.
    • Design appropriate initiatives for areas requiring improvement to enable successful implementation.

Performance Management

“Performance Management can be described as a strategic and integrated approach to increasing the effectiveness of organisations by improving the performance of the people who work in them by developing the capabilities of teams and individuals contributions.”
– Armstrong and Baron 1998


Performance Management is a much broader activity and encompasses activities such as:

  • Goal setting
  • Continuous progress review
  • Frequent communications
  • Feedback and coaching for improved performance
  • Identification and implementation of employee development programme.

The Benefits:

  • Facilitates the effective delivery of strategic and operational goals.
  • Performance Management focuses on results.
  • Performance Management aligns organisational objectives.
  • Depersonalises issues. The focus is on behaviours and results rather than personalities.
  • Ensures equitable treatment of employee because appraisals are based on results.
  • Supports ongoing communications, feedback and dialogue about the organisations goals.

How PQM Can Help?

  • Power Quality Management Limited (PQM) can help your organisation in:
    • Design and implementation of integrated Performance Management System which is linked to organisation’s strategy.

Quality Management System ISO 9001: 2015

“The starting point of improvement is to recognise the need.”
– Masaaki Imai


Whether you are starting from scratch or making a transition to a new standard Power Quality Management Limited (PQM) has over 30 years experience in the development of Quality Management Systems. Our consultancy resources will save your organisation time and money when implementing a Quality Management System.

ISO 9001: 2015 is part of the ISO 9000 family of standards which represents an international consensus on good quality management practices used by over 1million organisations in 178 countries worldwide.

ISO 9001: 2015 provides a set of standardised requirements for a Quality Management System; regardless of the nature of organisation, its size, private or public sector.

ISO 9001: 2015 standard provides a tried and tested framework for taking a systematic approach to managing the organisations processes to consistently satisfy customers expectations in relation to product/service quality.

The Benefits:

Organisations who have developed a Quality Management System based on the principles of ISO 9001: 2015 have identified the following benefits:

  • Identification, management, control and improvement of organisations processes.
  • Improved internal efficiency.
  • Increase in staff productivity and moral.
  • Systematic approach to problem solving.
  • Continuous improvement.
  • Improved Supplier Relationships.
  • Customer Satisfaction.

How PQM Can Help?

Power Quality Management Limited has knowledge and experience in assisting organisations, both private/public sectors to understand and fully exploit the benefits of developing a Quality Management System to meet the requirements of ISO 9001: 2015.

A properly functioning ISO based Quality Management System should be about continuous improvement providing value and becoming a company asset not a liability. PQM has the consultancy professional capabilities to assist your organisation by customising your quality business management system specific to your organisation, which will become an indispensible tool for improving process.

Environmental Management System ISO 14001: 2015


An Environmental Management System meeting the requirements of ISO 14001: 2015 is a management tool enabling an organisation of any size or type to:

  • Identify and control Environmental Impact of its activities, products or services
  • Improve its environmental performance
  • Implement a systematic approach to setting objects and targets.

ISO 14001: 2015 does not specify levels of environmental performance (ISO 14031:2013) Environmental Performance Evaluation). ISO 14001: 2015 gives the generic requirements for an Environmental Management System.

The Benefits:

The systematic ISO 14001: 2015 approach requires the organisation to take an in-depth look at all areas where its activities have an environmental impact.

Developing and implementing environment Management System to ISO 14001: 2015 Standard will benefit organisation by:

  • Providing your organisation with assurance that you meet, and will continue to meet, your environmental management system commitments and organisation policy requirements.
  • Providing potentially fewer surveillance visits from regulatory agencies.
  • Showing your business partners, regulatory agencies, and community that you are environmentally responsible.
  • Increasing competitiveness.
  • Increasing profits through potential process improvements and energy conservation.
  • Reducing your environmental liability.
  • Verifying your systems for recognising and complying with environmental laws and regulations.
  • Streamlining operations – organisations often realise monetary savings as a result of greater operational efficiency and energy conservation, and reduction in use of hazardous materials and generation of hazardous wastes.
  • Increased awareness and participation – organisations benefit from better communication about environmental issues inside and outside the organisation. ISO 14001 gives people an avenue to raise environmental issues and makes it clear that environmental performance is an important part of the organisations culture.

How PQM Can Help?

Power Quality Management Limited (PQM) has considerable knowledge and experience of assisting organisations, both private and public sector, understand and fully exploit the benefits of developing an Environmental Management System to meet the requirements of ISO 14001: 2015.

Integrated Management Systems

“Difficulties mastered are opportunities won”
– Winston Churchill


The development of integrated management system is suitable for any organisation regardless of size or sector looking to integrate two or more of their management systems into one cohesive system with a holistic set of documentation:

  • Policies
  • Procedures
  • Processes.

Power Quality Management has been assisting organisations to design and implement Integrated Management System:

  • ISO 9001 Standard
  • ISO 14001 Standard
  • Occupational Health & Safety I.S. ISO 45001: 2018 Standard
  • ISO/IEC 27001 Information Security
  • ISO/IEC 20000 IT Service.

The key to integration is the understanding that integration focuses on business processes.

The Benefits:

  • Reduced costs Avoiding duplication in internal audits, document control, training and administration, adopting future management systems will be much more effective.
  • Time savings
    • Having only one management review.
  • A holistic approach to managing business risks
    • Ensuring that all consequences of any action are taken into account, including how they affect each other and their associated risks.
  • Reduced duplication and bureaucracy
    • Having one set of processes ensures the requirements of the specific standards are co-ordinated, workloads streamlined and disparate systems avoided.
  • Less conflict between systems
    • Avoiding separate ’empires’ for the likes of quality, environment and safety responsibilities are made clear from the outset.
  • Improved communication, both internal and external
    • Having one set of objectives, a team approach culture can thrive and improve communication.
  • Enhanced business focus
    • Having one system linked to the strategic objectives of the business contributes to the overall continual improvement of the organisation.
  • Improved staff morale and motivation
    • Involving and linking roles and responsibilities to objectives, it makes change and new initiatives easier to implement and makes for a more dynamic and successful company.
  • Optimized internal and external audits
    • Minimising the number of audits required and maximising the number of people involved.

How PQM Can Help?

Power Quality Management (PQM) has developed an implementation methodology to assist in the integration of standardised processes across and between the various entities of an organisation.

PQM specialises in developing with the organisations management team an Integration Plan which determines the key processes and allows the Management Team to create one structure that effectively and efficiently delivers the organisations objectives. Reference to PAS 99 Integrated Management and ISO Guide 72 will be considered in the development of Integrated Management System.

Outsourcing Internal Quality, Environment and OHSAS 18001 Auditing


All ISO certified organisations are required to plan and conduct internal audits at periodic intervals to determine whether their Quality, Environmental and Occupational Health Management System conforms to the planned arrangements and the established system; and whether their Management System is effectively implemented and maintained.

If your internal Quality 9001, Environmental 14001 and Health & Safety (ISO 45001:2018) Audit System are “On Hold” or your Quality, Environmental and Safety management system has lost its effectiveness Power Quality Management Limited (PQM) is in a position to assist your organisation to improve its effectiveness.

PQM has been retained by small, medium and large organisations to conduct internal audits and to provide important feedback.

The Benefits:

  • Reduced operating costs
  • Focus resources and energy on core processes
  • Auditor independence is assured
  • Objectivity
  • Management attention
  • Employee acceptance
  • Risk management
  • Reports are produced on time
  • Nonconformance follow-up and close-out is assured
  • The organisation does not have to train or ensure the competence of its own internal auditors.

How PQM Can Help?

Power Quality Management Limited (PQM) has over 30 years experience in completing internal auditing and providing organisations with a comprehensive audit plans, independent audit reports and ability to develop effective strategies to improve system performance.

Continuous Improvement


Every Organisation needs are different and the approach to continuous improvement must reflect that. There are key elements, however, that Power Quality Management Limited (PQM) would recommend to see in any successful improvement process:

  • Diagnosis and Preparation
    • Analyse organisation performance data
    • Assess perceptions of customers and staff
    • Review prevailing organisation culture
    • Identify barriers to change.
  • Focus and Commitment
    • Agree the need to change
    • Set priorities for improvement
    • Identify resources to support change
    • Full commitment to overall process.
  • Improvement Action
    • Culture change
    • Improve effectiveness
    • Improve efficiency
    • Training and communication
    • Co-ordination and steering.
  • Review and Re-launch
    • Measure performance
    • Assess effectiveness of actions
    • Check, rebalance and re-launch.

The Benefits:

  • Continuous Improvement Roadmap
  • Tools and Techniques for Continuous Improvement
  • Understanding of infrastructure and support required for sustainable successful continuous improvement
  • Technical support and project management for improvement projects
  • Establishing balanced performance measurement systems.

How PQM Can Help?

PQM has assisted a number of organisations in some aspect of their Continuous Improvement process. This has included:

  • Working with executive teams to develop overall vision, values and practical Continuous Improvement strategies.
  • Organisational diagnosis: staff perceptions, customer perceptions, cost of quality analysis, process analysis, etc.
  • Working with senior management teams to develop ownership and commitment to agreed Continuous Improvement.
  • Developing the company’s own Continuous Improvement route map.
  • Training staff in the techniques to be used: Process improvement, Problem solving, Statistical methods etc.
  • Development of company’s in-house improvement experts through ‘Facilitator Training’.
  • Technical support and project management for improvement projects.
  • Setting up balanced performance measurement systems.
  • Reviewing the effectiveness of the Continuous Improvement process.
  • Our role in implementing a Continuous Improvement approach can vary from being strategic advisors on the overall improvement approach, through to direct hands-on support for specific improvement activities.

Occupational, Health and Safety Management System I.S. ISO 45001: 2018


World Congress on Safety and health at Work ,there are 860000 occupational accidents every day.
Every 15 seconds a worker dies from a work-related accident or disease.

ISO 45001:2018 means more focus on leadership and worker participation as well as ensuring the system takes into account the ‘world’ the organization operates in and the internal and external factors affecting it – known as its context.”

ISO 45001:2018 specifies requirements for an occupational health and safety (OH&S) management system, and gives guidance for its use, to enable organizations to provide safe and healthy workplaces by preventing work-related injury and ill health, as well as by proactively improving its OH&S performance.

An Occupational Health and Safety management system meeting the requirements of I.S.ISO 45001 :2018 is a management tool enabling an organization of any size or type to:

  • Provide a framework for the management of OH&S Risks and Opportunities
  • Prevent work related injury and ill health to workers and to provide a safe healthy workplace.
  • Elimination hazards and minimize OH&S risks by taking effective preventive and protective measures.
  • Assisting the organization to fulfill its legal requirements and other requirements.

The Benefits:

  • Designed to help organizations of all sizes and industries put in place a safe working environment for their employees
  • ISO 45001:2018 is expected to reduce workplace injuries and illnesses by
  • The Standard follows a simple Plan – Do -Check -Act (PDCA)model which provides a framework for organizations to plan what it needs to put in place to minimize the risk of Harm.
  • ISO 45001:2018 requires that the top management take ownership and demonstrate commitment through Leadership to ensure that workers have the appropriate skills and that effective controls are put in place in the “DO”
  • ISO 45001:2018 recognizes the value of worker involvement and worker consultations to develop and apply better OHS practices.
  • ISO 45001:2018 “ Check” phase identifies all the key elements that should be addressed in order to ensure the system is working and determines opportunities for improvement in the “Act” phase.
  • The Risk based approach to identify the hazards at work to eliminate or minimize those that pose a significant risk.
  • Meet legal compliance requirements
  • ISO45001 is naturally aligned to the formal management approaches adopted for other business risks in the suit of ISO management system standards
  • Providing your organization with assurance that you meet, and will continue to meet, your environmental management system commitments and organization policy requirements.
  • Providing potentially fewer surveillance visits from regulatory agencies.
  • Showing your business partners, regulatory agencies, and community that you are environmentally responsible.
  • Increased awareness and participation – organizations benefit from better communication about OHS issues inside and outside the organization. ISO 45001:2018 gives people an avenue to raise OHS issues and makes it clear that OHS performance is an important part of the organizations culture.

How PQM Can Help?

Power Quality Management Limited (PQM) has considerable knowledge and experience of assisting organizations, both private and public sector, understand and fully exploit the benefits of developing an Occupational Health and Safety Management System to meet the requirements of I.S.ISO45001:2018.

For further information, please Contact Us.

Note: This web page is not intended to provide comprehensive coverage of the subject, merely a brief introduction to provoke thought and to lead to a more in depth understanding and application of the topic, either through further reading – or from me as your management consultant, executive trainer or personal coach in a consultancy project, training course, workshop, or seminar.

Note: This web page is not intended to provide comprehensive coverage of the subject, merely a brief introduction to provoke thought and to lead to a more in depth understanding and application of the topic, either through further reading – or from me as your management consultant, executive trainer or personal coach in a consultancy project, training course, workshop or seminar.

For further information, please

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