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Training

Quality Management Systems Training

Quality Management Systems Training

Course: ISO 9001: 2008 Understanding

Duration: 1-Day Course

Venue: In-House

Objectives and Benefits:

This important course is an ideal introduction to the broad topic area of quality management system standards and certification. It is particularly valuable for those exploring the benefits and implications of ISO 9001: 2008 for their organisation and it is an appropriate introduction prior to attending specialist quality management system training courses.

More and more purchasers in both the public and private sectors are giving preference to suppliers whose quality management systems conform to ISO 9001: 2008 and those who wish to assess their own competitive position will also find the course invaluable.

Participants will receive a detailed understanding of:

  • The structure and function of the ISO 9000 family of standard.
  • The relevance of quality standards to industry in general and the potential competitive benefits to their own organisation in particular.
  • The Power Quality Management Limited route leading to ISO 9001 certification.

Participants: Senior Management /Quality Manager

Course Agenda:

The course delivers substantial information over a broad range of topics including:

  • Outline the suitability of Quality Management Systems for the organisations of today.
  • Linkages of ISO 9001: 2008 to eight quality management principles - business benefits.
  • Structure of ISO 9001: 2008 and its relationship to other management systems.
  • The role of documentation in the quality management system.
  • Certification process.

Course Fee: Fees supplied on request - Contact Us

Course: ISO 9001: 2008 Management Brief

Duration: Half-Day Course

Venue: In-House

Objectives and Benefits:

This dynamic fast paced half-day seminar for management delivers a broad perspective of essential information on ISO 9001: 2008 and its associated benefits.

Participants will primarily be management seeking to understand the role of ISO 9001:2008 in a quality improvement plan and those requiring decision-making information for a strategic approach to ISO 9001:2008 certification.

The course will enable participants to:

  • Understand broadly the ISO 9001:2008 family of quality management system standards, why they exist and where they are going
  • Assess the long-term benefits and implications of implementing an ISO 9001:2008 quality management system within their organisation
  • Appreciate the benefits of a consistent approach to quality training
  • Address with confidence strategic decisions on the approach of their organisation to ISO 9001: 2008 certification
  • Formulate a follow-up action plan.

Participants: Senior Management

Course Agenda:

A programme of informative presentations features interactive sessions and delivers a broad overview including:

  • A brief history of ISO 9001:2008
  • The ISO 9000 family
  • Reasons for world-wide growth in ISO 9001
  • The cost of quality
  • Benefits of a structured quality management system and linkages to business objectives
  • The key content of ISO 9001:2008
  • Linkages of ISO 9001:2008 to eight quality management principles - business benefits
  • The Power Quality Management route to continuous quality improvement.

Course Fee: Fees supplied on request - Contact Us

Course: ISO 9001: 2008 Implementation

Duration: 2-Day Course

Venue: In-House

Objectives and Benefits:

This course is structured once the decision is made to achieve ISO 9001:2008 registration and addresses the needs of managers and supervisors responsible for, or involved in, implementing an ISO 9001:2008 based documented quality management system within their organisations.

Executive and senior management intending to introduce a strategy for total quality management will also find the depth of information and broad overview contained in the course invaluable for monitoring and managing the implementation process.

Participants: Senior Management / Managers / staff responsible for the implementation of ISO 9001: 2008

Course Agenda:

The course agenda incorporates practical exercises, case studies and additional support literature. These take you through the implementation of a practical, knowledge-based quality system in a manufacturing or service-related environment. Major topics covered include:

  • How to interpret ISO 9001:2008 with relevance to your own business and the objectives of the organisation
  • Project management route to successful implementation of ISO 9001:2008
  • Preparation of staff for the tasks ahead
  • Avoiding common pitfalls
  • Assessment processes
  • Post assessment - continual improvement.

Course Fee: Fees supplied on request - Contact Us

Course: ISO 9001: 2008 Documentation

Duration: 1-Day Course

Venue: In-House

Objectives and Benefits:

Accurate and relevant documentation is essential to an effective quality management system. Properly documented policies and procedures clarify tasks and constitute a credible reference source for management and staff. It is essential for all involved in creation or development of quality systems to be aware of the necessary documentation principles and structures.

The course will provide delegates with the tools to enable them to prepare and maintain documentation which is of real and lasting value to their business and satisfies the requirements of ISO 9001:2008.

Participants: Senior Management, Managers and staff responsible for system documentation.

Course Agenda:

A highly practical, fast paced agenda covers topics including:

  • The need for quality management system documentation
  • Planning the documentation/documentation control
  • Use of computerised documentation control systems
  • Effective presentation of written information
  • Writing work instructions, policy statements, procedures and flowcharting
  • Maintaining the quality management system.

Course Fee: Fees supplied on request - Contact Us

Course: ISO 9000: 2008 Internal Auditing

Duration: 2-Day Course

Venue: In-House

Objectives and Benefits:

This intensive course, based on ISO 19011 System Auditing, is tailored to the training requirements of those nominated for auditing responsibilities, and who are already familiar with ISO 9001:2008 requirements. Delegates will acquire the auditing skills necessary for monitoring and maintaining the standards of quality management systems within their organisation.

This course teaches the essential knowledge and skills required by nominated company personnel to perform the internal auditing function. It is equally of value to managers who need the skills to assess the suitability of standard operating procedures and systems already in place in their organisations.

Participants will achieve, in theory and practice, a comprehensive understanding of:

  • Auditing techniques compatible with ISO 9001
  • How to plan, perform and report on an audit
  • How to take corrective action.

Participants: Staff responsible for completing Internal Quality Management System Audits

Course Agenda:

The course assumes delegates possess a working knowledge of the structure and requirements of ISO 9001:2008. The main agenda therefore focuses on a series of workshops, presentations and role plays which give you hands-on experience through each stage of an audit.

Major topics covered include:

  • Business and quality
  • Structure and elements of ISO 9001: 2008 as it relates to auditing
  • Quality Management System Auditing:
    • Quality Auditing:
      • Audit Definitions
      • Audit Objectives
      • Roles and Responsibilities
    • Types of Audits
    • Audit Scheduling and Planning
    • Auditing Skills
  • Auditing:
    • Initiating the Audit
    • Preparing the Audit
    • Executing the Audit:
      • Opening Meeting
      • Collecting Evidence
      • Audit Observations
      • Closing Meeting with Auditee
    • Audit Documents
    • Audit Process Summary
    • The Auditor
    • Difficulties of Audits
    • The Guide
    • Audit Checklists
    • Communications
    • Auditing for Effectiveness.

Course Fee: Fees supplied on request - Contact Us

Course: ISO 9001: 2008 for Small Businesses

The Quality System for Small Businesses - Training Programme is:

  • Economical
  • Efficient
  • Effective

System documentation will reflect only realistic needs. The programme will be delivered in plain English and with the minimum of disruption to your normal work patterns.

Duration: 10-Day Course

Number of on-site training days per company = 7 x days = 3.5days

Number of pre assessment training days in-company = 1.5 x 1day = 1.5days

Number of group training sessions per company = 8 x days = 4days

Group training session internal auditor training = 1 x 1 day = 1day

Venue: It is proposed to deliver the programme within easy travelling distance of your business through partnerships with local bodies.

Objectives and Benefits:

Overall objectives are to instruct, advice and support participants in developing and implementing their quality management system to meet the requirements of I.S. EN ISO: 9001:2008.

Taking part in the programme will provide you with the following skills and support:

  • A full working knowledge of I.S. EN ISO: 9001:2008
  • The ability to develop your own quality manual
  • Project planning skills for quality systems development
  • Experience in conducting management review meetings
  • The ability to identify and develop your own quality policies and procedures
  • Training to carry out your own internal quality audits
  • Preparation of your quality system for assessment by a third party certification body
  • On-site support by our expert tutors.

Participants: Management staff responsible for the development/implementation of Quality Management System

Course Fee: Fees supplied on request - Contact Us

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