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Continuous Improvement


Every Organisation needs are different and the approach to continuous improvement must reflect that. There are key elements, however, that Power Quality Management Limited (PQM) would recommend to see in any successful improvement process:

  • Diagnosis and Preparation
    • Analyse organisation performance data
    • Assess perceptions of customers and staff
    • Review prevailing organisation culture
    • Identify barriers to change.
  • Focus and Commitment
    • Agree the need to change
    • Set priorities for improvement
    • Identify resources to support change
    • Full commitment to overall process.
  • Improvement Action
    • Culture change
    • Improve effectiveness
    • Improve efficiency
    • Training and communication
    • Co-ordination and steering.
  • Review and Re-launch
    • Measure performance
    • Assess effectiveness of actions
    • Check, rebalance and re-launch.

The Benefits:

  • Continuous Improvement Roadmap
  • Tools and Techniques for Continuous Improvement
  • Understanding of infrastructure and support required for sustainable successful continuous improvement
  • Technical support and project management for improvement projects
  • Establishing balanced performance measurement systems.

How PQM Can Help?

PQM has assisted a number of organisations in some aspect of their Continuous Improvement process. This has included:

  • Working with executive teams to develop overall vision, values and practical Continuous Improvement strategies.
  • Organisational diagnosis: staff perceptions, customer perceptions, cost of quality analysis, process analysis, etc.
  • Working with senior management teams to develop ownership and commitment to agreed Continuous Improvement.
  • Developing the company's own Continuous Improvement route map.
  • Training staff in the techniques to be used: Process improvement, Problem solving, Statistical methods etc.
  • Development of company's in-house improvement experts through 'Facilitator Training'.
  • Technical support and project management for improvement projects.
  • Setting up balanced performance measurement systems.
  • Reviewing the effectiveness of the Continuous Improvement process.
  • Our role in implementing a Continuous Improvement approach can vary from being strategic advisors on the overall improvement approach, through to direct hands-on support for specific improvement activities.

For further information, please Contact Us.

Note: This web page is not intended to provide comprehensive coverage of the subject, merely a brief introduction to provoke thought and to lead to a more in depth understanding and application of the topic, either through further reading - or from me as your management consultant, executive trainer or personal coach in a consultancy project, training course, workshop or seminar.

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